Delivery, Returns and Refunds Policy

Delivery, returns and refunds policy

Delivery Policy

E S Hartley Leisure Spares will dispatch your item within 1-3 working days, if a part purchased is out of stock you will be notified of the delay whilst we reorder.

Returns Policy

We understand that you may need to return an item to us. E S Hartley Leisure Spares offer a quick and easy returns process. Please be aware we can’t process any return or exchange if you have not provided your invoice number.

Refund Policy

All parts have a 14 day full refund policy providing we have been notified before the item is sent back to us. Please check your part for damages as soon as you receive it. All goods retuned must be in new condition without any damages unless stated otherwise and must be fit for resale.

Please Note: If you have ordered an incorrect item or no longer need the item your have ordered we will only refund you for the part not the postage. Goods returned must be sent signed for and insured by you against loss or damage. Only damaged parts will have a full refund and return postage paid for.

Damages, shortages & incorrect items must be reported within 48 hours of you receiving order, otherwise no claim will be considered by us or the carrier.

Special/bespoke orders cannot be cancelled or refunded once ordered, as these parts are being made to order and have to be paid for.

It is your responsibility to check the delivery has not been damaged in transit. If it is damaged please refuse delivery or make sure it is noted on confirmation of delivery before you sign. Please notify us within 48 hours or your claim will not be valid.

Please return any unwanted or damaged parts to:

The Lakeland Motorhome Centre
ES Hartley LTD
Ings near Kendal